Who We Are
This Privacy Policy describes how REFUEL Bootcamp Franchise, LLC ("REFUEL," "we," "us," or "our") collects, uses, and protects the personal information you provide through REFUEL Bootcamp studio websites — including location pages on this domain — and through the communications that follow: email, phone, and text message. It covers visitors who claim a free class offer, book or attend classes, and members of our studios.
We take your privacy seriously. We collect only what we need to serve you, and we never sell your personal information.
Information We Collect
- Contact information — your name, email address, and phone number when you claim a class offer, book a class, or contact a studio.
- Booking and membership information — class registrations, attendance, and membership selections, processed through our class-booking and membership platform.
- Workout data — if you choose to use REFUEL heart-rate monitoring, performance stats associated with your profile (used to power in-class leaderboards and your progress tracking).
- Usage information — standard website analytics such as pages visited, device and browser type, and referring pages, collected via cookies and similar technologies.
How We Use Your Information
- To schedule your classes and deliver the free-class offers you claim.
- To manage your membership, billing, and attendance.
- To communicate with you about classes, schedule changes, and your account.
- To share studio news, promotions, and offers when you've asked to receive them.
- To improve our website, classes, and member experience.
- To comply with legal obligations.
SMS / Text Messaging Program
Consent
By providing your mobile phone number and checking the optional SMS consent box on our forms, you agree to receive text messages from REFUEL Bootcamp Franchise, LLC related to your visit or membership — such as class reminders, booking confirmations, schedule updates, and responses to your questions. If you separately opt in to marketing messages, we may also send occasional promotional texts about studio offers and events.
Consent to receive text messages is not a condition of any purchase. You can claim offers, book classes, and become a member without opting in to SMS.
Message Frequency & Rates
Message frequency varies based on your bookings and interaction with our team. Message and data rates may apply depending on your mobile carrier plan.
Opting Out & Help
You can opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming your removal. Reply HELP for assistance, or contact us using the information at the bottom of this policy.
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third party.
How We Share Information
We do not sell, rent, or trade your personal information. We share it only with:
- Service providers who operate on our behalf — such as our class-booking and membership platform (which processes bookings and payments under its own terms and privacy policy), our customer relationship management (CRM) and communications platform, heart-rate monitoring technology, and website hosting — and who may use your information only to provide those services to us.
- Our studio locations — the REFUEL Bootcamp studio you book with receives your booking and contact information so they can serve you.
- Legal authorities when required by law, court order, or to protect our rights and the safety of others.
- A successor business in the event of a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.
For clarity: the exclusion above in "No Sharing of Mobile Information" always applies — your SMS opt-in data and consent are never shared with or sold to any third party for any purpose.
Payments
Class purchases and membership payments are processed by our third-party booking and payments platform. We do not store your full payment card details on our website.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including secure hosting and access controls limited to team members who need the information to serve you. No method of transmission or storage is 100% secure, but we work to protect your information accordingly.
Data Retention
We retain your information for as long as needed to manage your membership or inquiry, maintain records of our communications (including records of SMS consent and opt-outs), and meet legal requirements. You may request deletion at any time as described below.
Your Rights & Choices
- Email — unsubscribe from marketing emails using the link in any email we send.
- Text messages — reply STOP to any message to opt out.
- Access, correction, and deletion — contact us using the information below to request a copy of your information, correct it, or have it deleted. We will respond within a reasonable timeframe and as required by applicable law.
Cookies & Analytics
This site uses cookies and similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect how parts of the site work.
Children's Privacy
Our websites are intended for adults 18 and older. Some studios offer a supervised kids area for members' children during class; we do not collect personal information from children through our websites. If you believe a minor has provided us information online, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be posted on this page.
Contact Us
Questions about this policy or your information:
- REFUEL Bootcamp Franchise, LLC
- Phone: (850) 980-1943
- Email: [email protected]
- Web: refuelbootcamp.com